WELCOME TO PILARIO
Welcome to Pilario. This Privacy Policy explains what we do with your personal data when you visit and use the Pilario Platform (the “Platform”). It describes how we collect, use, and process your personal data, and how we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your rights.
For the purpose of the applicable data protection legislation, PILARIO SA, a company incorporated under Belgian law, with its office at Gustave Demeylaan 57, 1160 Auderghem (Belgium) and registered in the Crossroads Bank for Enterprises with enterprise number 0792.493.463 (“we”, “our”, “us” or “Pilario”) is the controller of your personal data. This means we decide why and how your personal data is used and are responsible for protecting it. Please refer to the end of this notice for our contact and company information.
We may amend this Privacy Policy from time to time. Please visit this page regularly as we will post any changes here. Where appropriate, we may also notify you of the changes by email. See the section Changes below.
If you are dissatisfied with any aspect of this Privacy Policy, you have legal rights which we describe below where relevant.
CONTENT
Information we collect about you
How we use your information
Use of device and software usage information
Sharing your information with third parties
Where we store your information
How we safeguard your information
How long we keep your information
Your rights
Changes
How to contact us
INFORMATION WE COLLECT ABOUT YOU
When you use the Platform or interact with us offline, we collect and use information about you in the course of providing our products, services, and customer support. We may collect some or all of the following information to help us: information you submit online via the Platform (including your name, contact details, and login credentials); information you submit via contact forms or correspondence over email, phone, or on the Platform; extra personal data you choose to upload; and technical information about your visit, including pages visited, navigation, traffic data, communication data, device details, IP address, browser type and version, time zone, plug-ins, operating system, and platform. Depending on the type of data and the lawful basis for processing, if you decline to provide certain data, we may not be able to fulfill our contractual requirements or continue our relationship with you. For details of our lawful bases, see How we use your information.
HOW WE USE YOUR INFORMATION
Personal data
We use your personal data for the purposes and on the lawful bases described here. Where it is required to perform the License conditions, we use your data to grant access to our software, generate life-cycle analysis modules, bill you, respond to requests, and notify you of service changes. “License” means the permission to access and use Platform services under the relevant agreement. Where there is a legal obligation, we use your data to respond to authorities, identify or authenticate you, verify accuracy, and comply with rights requests. Where there is a legitimate interest, we use and process your data to provide and design the Platform, support inquiries, improve services based on aggregated data, administer and operate the Platform, prevent fraud, secure our systems, communicate on administrative and legal matters, handle corporate changes, consolidate databases, enforce our rights, inform you of updates, and for quality control and performance evaluation. We may also send you direct marketing communications about products and services that may interest you; you can object at any time with a simple opt-out.
If you are in the EU, in addition to the above and taking precedence on inconsistencies, processing based on consent is under Art. 6(1)(a) GDPR, consent is withdrawable (Art. 7(3)); processing based on contract is Art. 6(1)(b); based on legal obligation is Art. 6(1)(c); and based on legitimate interests is Art. 6(1)(f) (you may object under Art. 21).
USE OF DEVICE AND SOFTWARE USAGE INFORMATION
We monitor your use of the Platform and record your IP address, operating system, browser type and version, pages visited, resolution, device type, etc., for system administration. We collect aggregated, non-identifiable statistics about visitors and traffic patterns for analytics only.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We share personal data only where necessary for service provision or allowed by law. Service providers are bound by data protection regulations and processor contracts (Art. 28 GDPR). We may share your data with tax or audit authorities; lawyers; external consultants; auditors and accountants; IT support, consultants, and analytics providers; outsourced IT under data processing agreements; new owners or insolvency practitioners if Pilario merges or is acquired; and other organisations for fraud protection, credit risk reduction, enforcing License conditions, or protecting rights.
WHERE WE STORE YOUR INFORMATION
Your personal data will not be transferred to or accessible from any country outside the EEA without your prior written approval. If necessary, transfers will comply with GDPR and applicable laws via an adequacy decision, your explicit consent, or appropriate safeguards such as standard contractual clauses.
HOW WE SAFEGUARD YOUR INFORMATION
We implement technical and organisational measures—encryption, disaster recovery, and access controls—to prevent unauthorised access, misuse, loss, or theft of your data. However, internet transmission is not completely secure and is at your own risk. The Platform may link to other sites for which we are not responsible; please review their privacy policies before submitting information.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal data as required by law or regulation (for example, tax authority requests or litigation). If you have an account, we keep your data while the account is open; if you submit a complaint or query, we keep your data until resolution. We may retain data longer for legal proceedings, at your request, or under court/regulator requirements. When no longer needed, we delete or anonymise your data; aggregated, non-identifiable data may be retained for analytics.
YOUR RIGHTS
Under data protection law, you have rights we generally respond to within one month of confirming your identity: the right to object (to processing based on legitimate interests, public interest, official authority, research/statistics), withdraw consent, access your data (a copy of what we hold), erasure in certain circumstances, restrict processing, rectification, data portability, contest automated decisions, and complain to your supervisory authority (e.g. Belgian Data Protection Authority). If you are in the EU, you also have rights under Arts. 15–21 and 77 GDPR, including confirmation and access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), objection (Art. 21), portability (Art. 20), consent withdrawal (Art. 7(3)), and lodging a complaint (Art. 77). To exercise any right, contact us as described below.
CHANGES
We may update this Privacy Policy by posting a modified notice on the Platform or emailing you. Changes take effect seven days after our email or posting, whichever is earlier.
HOW TO CONTACT US
PILARIO SA
Av. Gustave Demey 57
1160 Auderghem, Belgium
Email: [email protected]
Belgian Data Protection Authority (GBA)
Telephone: +32 (0)2 274 48 00 / +32 (0)2 274 48 35
Website: https://www.gegevensbeschermingsautoriteit.be
Email: [email protected]
Address: Drukpersstraat (rue de la Presse) 35, 1000 Brussels
